TERMS AND CONDITIONS OF SERVICE

1. Independent Advocacy & Conflict of Interest
The Founder and/or representatives of [Your Advocacy Brand Name] may maintain ownership, financial interests, or affiliations with licensed contracting entities within the home improvement industry. Client acknowledges that [Your Advocacy Brand Name] operates strictly as an independent consulting and advocacy firm. The Client is under no obligation, expressed or implied, to hire or utilize the services of any affiliated contracting entities for their project.

2. Data Collection, Anonymization & Research
By uploading, submitting, or sharing estimates, contracts, or project proposals with [Your Advocacy Brand Name], the Client grants us the right to review, store, and utilize this documentation for consulting purposes. The Client further agrees that [Your Advocacy Brand Name] may anonymize this data (permanently removing the Client’s name, property address, and personal contact information) to be used for internal market research, contractor pricing databases, industry reporting, and educational content. We will never sell or publicly distribute the Client's unredacted personal information.

3. Limitation of Liability for Third-Party Contractors
[Your Advocacy Brand Name] acts strictly as an independent consultant, advisor, and advocate. While we may provide project scopes, variance reports, and contractor vetting services, the final decision to hire, contract with, and pay any third-party general contractor or tradesperson rests entirely with the Client. [Your Advocacy Brand Name] assumes zero liability or responsibility for the performance, acts, omissions, safety practices, financial solvency, or warranties of any third-party contractor. The Client assumes all risk associated with the contractor they ultimately choose to hire.

4. Project Oversight & Owner's Representative Status
For Total Project Oversight and any onsite management services, [Your Advocacy Brand Name] acts exclusively as an independent Consultant and/or Owner's Representative. All construction contracts, material purchases, and municipal permits must be executed directly between the Client and their chosen third-party General Contractor. [Your Advocacy Brand Name] shall not act as the General Contractor, shall not be a party to the construction agreement, and shall not be held liable for site safety, workers' compensation, or construction defects.

5. Refund & Cancellation Policy

Digital & Remote Services: All sales for digital products and remote consulting services (including, but not limited to, Tier 3: Variance Reports and Tier 5: Contractor Vetting) are strictly final and non-refundable once the service has commenced or the report has been delivered.

Onsite Services & Rescheduling: For onsite appointments (including Tier 4: Onsite Diagnosis), Clients may reschedule without penalty provided a minimum of 24 hours' advance notice is given.

No-Shows & Late Cancellations: In the event of a cancellation with less than 24 hours' notice, or if the Client is not present at the agreed-upon time (a "no-show"), 55% of the total service fee will be held as a non-refundable retainer. This retainer may be applied as a credit toward a rescheduled onsite service, provided the new appointment occurs within 90 days of the original date. If the service is not rescheduled and completed within this 90-day window, the retained fee is entirely forfeited, and no refunds will be issued.

6. Geographic Service Area & Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of New Jersey, without regard to its conflict of law provisions. Remote and digital advocacy services (including Free Scans, Variance Reports, and Remote Contractor Vetting) are available to Clients nationwide. However, all physical, onsite services (including but not limited to Tier 4: Onsite Diagnosis and Tier 6: Total Project Oversight) are strictly limited to properties located within the State of New Jersey at this time.

7. Media Rights & Promotional Usage
Client acknowledges and agrees that [Your Advocacy Brand Name] may take photographs, video recordings, drone footage, or digital scans of the property, project site, and relevant documents during the course of service. [Your Advocacy Brand Name] retains full ownership of all such media assets and reserves the irrevocable right to use them for marketing, promotional materials, social media content, website display, case studies, and educational purposes. To protect Client privacy, [Your Advocacy Brand Name] will make reasonable efforts to blur or exclude identifying features (such as house numbers, license plates, and Client faces) from public-facing marketing materials unless separate written consent is provided.perties located within the State of New Jersey at this time.

8. Indemnification & Hold Harmless
Client agrees to indemnify, defend, and hold harmless [Your Advocacy Brand Name], its Founder, employees, and agents from any and all claims, damages, lawsuits, losses, or expenses (including legal fees) arising directly or indirectly from the Client's relationship, contracts, financial disputes, or physical interactions with any third-party contractor, tradesperson, or vendor. [Your Advocacy Brand Name] serves solely as an advisory entity and shall not be named as a party to any legal dispute, arbitration, or litigation between the Client and their chosen contractor under any circumstances.